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Last updated: 28 September 2026

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This Privacy Policy explains how Ella Emily Interiors (“we”, “us”, or “our”) collects, uses, stores, and protects personal information when you visit or use our website (the “Website”).

We respect your privacy and are committed to protecting your personal information.

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1. Information We Collect

We may collect information that you provide directly to us when you:

• Submit an enquiry or contact form

• Request an interior design consultation or quotation

• Subscribe to our newsletter or marketing communications

• Contact us by email, telephone, or social media

• Provide information about your property or interior design project

This information may include your:

• Name

• Email address

• Telephone number

• Property or project address

• Interior design requirements and preferences

• Budget or other information relevant to your project

• Any other information you choose to provide

We may also automatically collect certain technical information when you use our Website, such as your IP address, browser type, device type, pages visited, and information about how you interact with our Website.

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2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests

• Arrange consultations and appointments

• Prepare quotations and proposals

• Provide interior design services

• Communicate with you about your project

• Manage our business relationship with you

• Improve our Website and services

• Send marketing communications where you have provided appropriate consent

• Comply with our legal and regulatory obligations

• Protect our Website and prevent fraud, misuse, or security incidents

We will only use your personal information where we have a lawful basis to do so.

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3. Legal Basis for Processing

If you are located in the UK or European Economic Area, we may process your personal information on one or more of the following legal bases:

• Consent: where you have given us permission to use your information for a particular purpose.

• Contract: where processing is necessary to provide services you have requested or to take steps at your request before entering into a contract.

• Legal obligation: where we are required to process information to comply with the law.

• Legitimate interests: where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.

Where we rely on consent, you may withdraw your consent at any time.

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4. Cookies and Analytics

Our Website may use cookies and similar technologies to provide functionality, understand how visitors use our Website, and improve our services.

Some cookies may be necessary for the Website to function, while others may be used for analytics, advertising, or other purposes.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage or disable cookies through your browser settings and, where applicable, our cookie consent tool.

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5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties where necessary to operate our business or provide our services. These may include:

• Website hosting and technology providers

• Email and communication providers

• Customer relationship management systems

• Analytics providers

• Professional advisers such as accountants, lawyers, or insurers

• Contractors, suppliers, or project partners where necessary to provide your requested services

• Government authorities or law-enforcement bodies where we are legally required to do so

We expect third parties that process personal information on our behalf to handle it securely and only for authorised purposes.

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6. International Data Transfers

Some of our service providers may process personal information outside the UK or European Economic Area.

Where this occurs, we will take appropriate steps to ensure that your personal information receives an adequate level of protection in accordance with applicable data-protection laws.

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7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we keep information may depend on:

• The nature of our relationship with you

• Whether we need the information to provide services

• Legal, accounting, or regulatory requirements

• The resolution of disputes or enforcement of agreements

When information is no longer required, we will securely delete or anonymise it where appropriate.

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8. Your Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information in certain circumstances

• Object to certain types of processing

• Request restriction of processing in certain circumstances

• Request transfer of your information to another organisation where applicable

• Withdraw consent where processing is based on consent

• Complain to a relevant data-protection authority

To exercise your rights, please contact Ella Emily Interiors using the contact details below.

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9. Marketing Communications

If you have agreed to receive marketing communications from Ella Emily Interiors, we may send you information about our services, projects, news, offers, or other updates.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

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10. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

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11. Third-Party Websites

Our Website may contain links to third-party websites, including social media platforms, suppliers, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

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14. Contact Us

If you have any questions about this Privacy Policy or how Ella Emily Interiors handles your personal information, please contact us:

Ella Emily Interiors
Email: ella@ellaemilyinteriors.com